Please Read: Effective August 7th, 2026, support.acmeticketing.com and developers.acmeticketing.com will go offline. Please see our new help site at help.acmeticketing.com and api-help.acmeticketing.com for API requests. 

Note that our new helpdesk leverages SSO for a simplified login experience. You will need to have an email address registered in ACME Backoffice to reach our new site.

If you have any questions or challenges with access, please email support@acmeticketing.com for assistance.


Contacting ACME Product Support

We’re here to help! The ACME Product Support team is happy to assist with questions about the platform, share best practices, and troubleshoot any issues you’re experiencing.


You can contact us during your regular business hours in the following ways:

For questions specifically about API integrations, feel free to reach out to:

If you’re experiencing a critical issue or an outage, please call our Support Hotline 1-844-840-ACME (2263)

During especially busy times, there may be a short delay in response, but we’ll get back to you as quickly as we can—always in line with our Service Level Agreement (SLA).