- Apple Related Updates
- You may have heard some recent news from Apple about iOS 16. As we do every year, our QA team will be testing this new release after the formal Beta period ends. We will have an update for clients once the news OS has been approved for use with ACME later this year.
- Apple has also announced that the iPod Touch has reached end of life. Note that any devices you are currently using for ACME will continue to work for the foreseeable future. For new hardware purchases, we recommend the iPhone SE or you may still be able to find an iPod Touch (7th Generation) on a reseller marketplace. Contact firstname.lastname@example.org if you have any questions regarding this change from Apple.
Event Upsells on the ACME eCommerce Site
Ticket Reseller Integrations
- Sell tickets directly from your available ticket inventory in real time
- Create an order in ACME backoffice that you can see right away and include in reports
Did you know? Customize your ACME eCommerce calendar colors!
"@fluid-calendar-day-border": "1px solid #000000", - use transparent if you don't want a border
We recommend trying this out in your Sandbox 10 environment first so you can update it to your colors and see how it looks before making the update in Production. Keep in mind that updates will take about 30 minutes to be visible once the Production Theme has been updated. You can always reach out to Support for assistance putting these in place.
Order Result Limit setting
With advance sales and ticketless visitation on the rise, the will call functionalities of ACME Sales and ACME AC provide a quick glimpse of anticipated attendance, and are handy tools for manually checking in guests. Users can tap into specific events to open a detailed guest list for that time slot, or utilize the search tool to look for a particular order.
The “order result limit” setting on each POS Config's "Description" tab (Settings>POS Config in Backoffice) dictates how many orders will populate at a time when searching for orders in both the ACME Sales and ACME AC applications (with a maximum limit of 75 results).
When a user makes edits to an active event schedule that changes time or date availability in some way, any existing instances that are in conflict with that change will become suspended. For example, if times are removed or changed, any events without any tickets sold will change to the new time, but any events with tickets already sold will become suspended. In the same vein, changes to available days of the week or schedule start or expiration dates will cause conflicting events to become suspended, indicated with this icon:
When an event becomes suspended, it is automatically removed from all sales channels, giving you time to plan how to accommodate the existing purchases. Depending on the type of change that you’ve made, you will need to decide which time(s) you’ll want to offer on days with conflicts, as well as any capacity modifications you may also want to make across the day based on that choice. It’s up to you whether you want to rebook guests into a different time, cancel a previously offered time, or have some sort of hybrid with the old and new options.
To make a suspended event instance available for purchase again, you’ll need to edit the instance and restore any sales channels you want it available on. Once an event has become suspended, it will display with the “suspended” icon (unless the change that triggered the suspension is reversed entirely); however, the event can still be made available for sale in the suspended state. The icon is indicating that this instance exists independently from the schedule and is not inherently a problem, but rather a notification. Read more at Working with Suspended Events.
ACME is partnering with Blue Gator Consulting to focus on future enhancements to our Salesforce integration.
BlueGator is a hospitality focused Salesforce Partner that helps venues deliver the right message to the right guest at the
right time with their innovative R.F.D.S approach:
- Recency – Entice guests to book now
- Frequency – Entice guests to come back again
- Duration – Entice guests to stay longer
- Spend/Give – Entice guests to spend/give more
Are you interested in attending a webinar to learn more about maximizing digital engagement? If so, email email@example.com for more information!
recipient of the 2022 National Medal for Museum and Library Service! The IMLS Medal is the nation’s highest honor for museums and libraries making significant and exceptional contributions to their communities.to OMCA for being selected by Institute of Museum and Library Services (IMLS) as a
Brevard Zoo was voted one of the Top 10 Zoos by USA Today!
ACME is hiring!
We are seeking a Customer Experience Specialist to join our Product Support team. This is a customer service oriented role best suited to someone with a problem-solving mindset and experience working with technical and non-technical individuals. We are looking for someone with knowledge and understanding of the business operations and workflows in cultural institutions or attractions. View more information about this position on our Jobs Forum. To apply, send your resume and a cover letter to firstname.lastname@example.org.
Past Community Newsletter Issues
ACME Pride Logo created with the Progress Pride flag, designed by Daniel Quasar and used under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License