Community Newsletter | Winter 2024 - Issue 13
Winter Image

The ACME Winter Edition is here. There's more in store for 2024...
We have solutions for those New Year's resolutions!
Announcements Icon
Reminder: General Server Upgrade Maintenance
January 15, 2024, 9:00 pm Pacific
On Monday, January 15th beginning at 9:00 PM Pacific, we will be performing general server upgrade maintenance. During this time, there may be up to 2 hours of system downtime across all platforms. Subscribe to system status updates on ACME's Status Page.

If you have a custom API web checkout, we recommend having a page up during this period in case anyone attempts to purchase tickets. All ACME hosted web checkouts will display this:
Schedule Maintenance Image
CS Office Hours Announcement
What are Office Hours?
This will be a monthly gathering of ACME customers in visitor experience, membership, and IT management functions. In this one hour session, we will share the latest updates from ACME, best practice use cases, and other special topics. You will also have the opportunity to meet and network with your peers at other cultural institutions who use ACME and share your knowledge, operational successes, and challenges in the ever-changing ticketing & membership environment.

Who Should Attend?
Visitor Engagement Leads, Membership Managers, IT Managers, ACME System Admins.

Please submit your ideas through this link: Call for Topics!
ACME Training Program
With a new year comes a new ACME training program! Whether you are a new staff member at your organization or just need a refresher, we offer a variety of training options to meet your needs. Here are the program highlights:

  • Standard Online Training: Schedule an online training session hosted by a virtual live instructor. Choose courses from our standard training curriculum. These sessions will be delivered in an generic ACME training sandbox environment.
  • Custom Online or Onsite Training: We can customize a training agenda for your team of ACME users based on your organization's specific business processes and operations. These instructor-led custom sessions can be delivered in your sandbox environment with your configurations.
  • Bi-monthly Group Training Webinars: Starting in February, 2024, we will begin hosting instructor-led group training webinars! Our first session will focus on Event Management. Be on the lookout for an email with more details coming soon!
  • Self-service How-To Videos: Coming in 2024! Access a library of how-to videos for the most common ACME workflows available on-demand 24/7 to all ACME customers.

Take a look at the ACME Training Program for all of the details! For pricing and additional information, contact training@acmeticketing.com.

Product Releases Icon
Product Releases
11.33.0 Release is coming January 30th
A new year and a new device! We are happy to add the Moby/5500 Bluetooth Card Reader to our suite of options.

In addition to this, look forward to Membership Notes automatically copying to new membership versions during lifecycle actions (renew, upgrade, etc.), improved handling of partial authorizations when taking payment, and authorization reversals when cancelling payments.

Full release notes will be sent out the week of January 22nd.

Other Recent Releases:
Calendar Icon
ACME Holiday January 15th
ACME will be closed in observance of Dr. Martin Luther King Jr. Day on Monday, January 15th.

ACME Product Support will also be closed. As always, the Support Portal is accessible 24/7. If there's a system emergency or escalation, the team is on standby to resolve. Otherwise, we will respond as soon as we're back in the office.
Customer Shoutout: 
Atlanta Botanical Garden
Atlanta Botanical Garden Logo
Congratulations to the Atlanta Botanical Garden's Garden Nights, Holiday Lights! They are the heavyweight champions of ABC-TV's The Great Christmas Light Fight!
Hardware Icon
Hardware News
Moby/5500 Bluetooth Card Reader
Coming in ACME Release 11.33.0!
We are thrilled to announce the highly anticipated return of a Bluetooth card reader with the Ingenico Moby/5500! U.S. based venues will soon be able to transact with customers almost anywhere using a convenient and secure mobile reader for credit card and digital wallet payments.

Ready to order? Please contact support@acmeticketing.com and we will notify you once the reader is available for purchase.

Verifone P400 Card Reader
On October 1, 2024, the Verifone P400 reader will reach end of life status and will no longer process payments after this date. If you are currently operating with this device, you will need to replace it with a different model prior to October 1st to continue credit card processing at your POS terminals. For more information, reference the Important Update: Verifone P400 Card Reader article.

Checklist Icon
New Year Checklist & Best Practices
As you prepare for all the programs, events, and visitors ahead in the New Year, here a few tips & tricks to update your configuration to be ready to go!

Check on your Company Holidays, Observances, and Revised Hours configured in your Company Profile. Make sure you have updated any holidays that have passed to new dates for the coming year, When you publish event templates that are configured to skip those dates, you are ready to go.

Check your Coupon expiration dates. Make sure that any long running promotions have expiration dates that will run though the next calendar or fiscal year, so they continue to work as expected.

Clean up old schedules. If you have event templates that are still in use but starting to get a lot of schedules that are all for past dates, Removing Old Schedules from the template is recommended to maintain good performance.

Unexpected or Sudden Closures. You have a few options in ACME to handle unexpected closures that may require cancellation of individual events or larger scale closures. 

Remove the event from Web sales right away to ensure you don't have more purchases made while you plan the message regarding the closure. You can then cancel individual event instances, which will notify purchasers of the closure, but retain their payment, allowing staff to rebook or refund as your policy allows. See Event Cancelations and Unexpected Closures for options and step-by-step instructions.
DId you know? Icon
Did you know?
Rebook Order Lookup by Email Address
When searching for an order to rebook in Backoffice, did you know know that the customer's email address can be used instead of an order number?! Searching by email address returns a list of orders booked by the customer, allowing you to quickly review and find the order to rebook. This can be useful when working with a customer who does not have their order number handy.

Fun Stats:
189 articles were created in 2023 in ACME's Documentation Portal (up from 107 in 2022!)!
Top 5 Most Viewed Articles in 2023:
  1. Working with ACME APIs
  2. Current System Versions and Status
  3. Using ACME Sandboxes
  4. ACME Security for Online Sales
  5. Provisioning an iOS Device for ACME
Resolutions Icon
ACME CS Team Resolutions
Its 2024 and the CS team has a few resolutions to share:
  • Launch a new Customer Community with our new CS Office Hours
  • Offer more training opportunities & options to our ACME users
  • Add more knowledge articles & take advantage of emerging technologies to make it easier for our ACME users to get their questions answered

Article Icon
New Knowledgebase Articles
We are continuously updating and adding new articles to our Knowledgebase in the ACME Support Portal. Here are a few:

ACME Technologies is making this publication available only to registered licensees, subject to the terms of ACME’s separate agreements with such licensees and the following restriction. No part of this publication may be copied, distributed, or otherwise used without the express written permission of ACME Technologies Inc.,111 N. Market St. Suite 300, San Jose, CA 95113.

Want to change how you receive these emails?
ACME Footer Banner