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Community Newsletter | Spring 2024 - Issue 14
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The ACME Spring newsletter has arrived! Run through the tulips, don't's all here for you to know!

Announcements Icon 
Reminder! Sandbox Refresh
Tuesday, May 7, 2024
If you've been testing a configuration or workflow in Sandbox 10 or Sandbox 15, these environments will be refreshed with a copy of Production on Tuesday, May 7th.
2024 AAM Annual Meeting & MuseumExpo
May 16-19, 2024 - Baltimore, MD
Stop by booth #5515 at the MuseumExpo and say "Hi!"
Welcome to our new ACME customers!
Customers who launched ACME in 2nd half of 2023:
  • International Spy Museum (Washington DC)
  • Heinz History Center (Pittsburgh, PA)
  • Imagine Museum (St. Petersburg, FL)
  • Food + Farm Exploration Center (Plover, WI)
  • Overland Park Arboretum & Botanical Gardens (Overland Park, KS)
Customers Onboarding & Launching in 2024:
  • Dataland - Refik Anadol Studio (Los Angeles, CA)
  • Chattahoochee Nature Center (Roswell, GA)
  • KidsQuest Children's Museum (Bellevue, WA)
  • Whitney Museum of American Art (New York, NY)
  • Wright Museum of African American History (Detroit, MI)
  • Columbia Museum of Art (Columbia, SC)
  • Bechtler Museum of Modern Art (Charlotte, NC)
  • Nashville Zoo (Nashville, TN)
  • New England Aquarium (Boston, MA)
  • Santa Barbara Museum of Art (Santa Barbara, CA)
Product Releases Icon
Product Releases
11.35.0 Release is coming April 16th
We are pleased to bring you the first release of Smart "Location" Scanning, enabling you to optimize the experience for your staff at Access Control. Configure which Event Templates are valid for each Sale Terminal you sign in with at Access Control, so your staff will then see:
  • The events list smartly filtered so check-ins only happen for valid events, whether by scanning or manually checking in tickets.
  • A helpful message if they scan an event not configured for this "location" (aka sale terminal), so they can direct the guest or member to the right location.

Look for release notes in a few weeks for full details on this and additional improvements coming in 11.35.0.

Other Recent Releases:
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Hardware News
Cloud Device Comparison
Did you know that ACME supports even more kinds of card readers now? As of Release 11.34.0, we now support TRIPOS Cloud! This more flexible version of the card reader software provides an easier way to connect and manage card reader updates.

Email to learn more about what options are available for your venue.

Partner Spotlight:
KIS Technologies
KIS Kiosk Logo

ACME has a new partnership with KIS Technologies, offering self-service kiosks with a fully-functioning ACME integration. KIS Kiosk clients include aquariums, gardens, museums, zoos, and performing arts centers in the US, Europe, and Australia. Use KIS Kiosks for ticket sales, will-call, donations, membership sales, and benefits redemption.

As ACME's preferred kiosk partner, KIS Technologies will consult with you every step of the way from guest flow customization to design and branding to in-venue best practices, ensuring your organization realizes the maximum value from kiosk ownership.

To schedule a demo and talk more about how Kiosks can enhance your guest experience, please reach out to
ACME Customers in the Eclipse (April 8th) Track

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The 2024 Total Solar Eclipse is coming to North America on April 8th! The duration of totality will be up to 4 minutes and 27 seconds! There are a number of ACME customers in or near the path of totality, and some clients have special eclipse programming planned.

Lowell Observatory will get 68% magnitude from Flagstaff, Arizona, and is hosting an eclipse party at the observatory. They have also teamed up with the City of Waco, Baylor University, and Discovery on a public event, Eclipse Over Texas 2024. This will include an onsite celebration at Baylor University's McLane Stadium in Waco, as well as virtual programming that people around the world may view.

Yerkes Observatory will get 91% magnitude from Williams Bay, Wisconsin and is hosting a Solar Eclipse Open House.

The Trustees of Reservations, Naumkaeg property will get 96% magnitude and is having an eclipse viewing event in the gardens.

If you will be watching the eclipse, don't forget to wear solar glasses any time you are looking toward the Sun, even when the Moon is covering the majority of the Sun's surface. Looking directly at the Sun during the eclipse will cause eye damage.
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New Chargeback Detail Report
There's new standard Chargeback Detail Report to assist you in reconciling chargebacks from regular refunds. The report is based on a transactions data set with configurable date parameters. In addition, the TransactionType can be filtered to only show payments that were returned due to a chargeback, either initiated by a bank (ChargeBack) or by ACME (ChargeBackRefund). Check out the F: Chargeback Detail Report article for more information.
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Testing Online Checkout Flows
Our new article, Best Practices for Testing Online Checkout Flows, outlines the steps to take when testing your online checkout web pages. We've included troubleshooting tips to assist you!
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CS Office Hours April/May
Wednesday, May 1st - 2:00 pm Central Time (US and Canada) 
The next monthly CS office hours is scheduled for Wednesday, May 1st, 2:00 pm Central Time.

Please submit your ideas through this link: Call for Topics!
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ACME Product Support Team 
The ACME Product Support team is here to help! Our Support Specialists can assist with all sorts of questions. Whether it's about an AP call, a custom report need, or even just general advice on how to configure an event, we are here to help you get the most out of the platform.
Email or visit to submit a help request.
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ACME Training Program
Whether you are a new staff member at your organization or just need a refresher, we offer a variety of training options to meet your needs. Take a look at the ACME Training Program for all of the details! For pricing and additional information, contact 
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New Knowledgebase Articles
We are continuously updating and adding new articles to our Knowledgebase in the ACME Support Portal. Here are a few:
ACME Technologies is making this publication available only to registered licensees, subject to the terms of ACME’s separate agreements with such licensees and the following restriction. No part of this publication may be copied, distributed, or otherwise used without the express written permission of ACME Technologies Inc.,111 N. Market St. Suite 300, San Jose, CA 95113.
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