Known Issues

Email order header showing incorrect expiration date
Issue: When events are configured to expire tickets x days after Event date, the Email confirmation header may show an unexpected date. This happens because...
Thu, 3 Sep, 2020 at 2:28 PM
Unable to Edit AddOn Quantity in Order Management
Issue: When editing a booked order in Order management (ACME Sales), the user is unable to add or reduce the number of AddOn items. A bug ticket has been fi...
Thu, 13 May, 2021 at 2:52 PM
Light and Dark Mode in iOS 13 and later
Currently ACME only supports the use of Light Mode for Apple iPads and iPod touches (Settings > Display  & Brightness).  If a user wishes to de...
Thu, 23 Sep, 2021 at 10:56 AM
Unable to save membership updates in ACME Sales
Issue: When attempting to edit a member record in ACME Sales and save the changes, the application becomes unresonpsive. Changes are not saved. Interim sol...
Fri, 8 Mar, 2024 at 10:58 PM
QR codes or images not always loading in eTickets
Issue: Users or customers may present order confirmations that are missing the QR code for their ticket(s) Google and Apple have recently made some chan...
Mon, 13 Dec, 2021 at 5:09 PM
Events Unexpectedly Unlinked from an Event Template
Issue: In some cases when edits are made to the sales channels on an event schedule after a template has been published, events can become unlinked from the...
Thu, 9 Jun, 2022 at 2:48 PM
Changes to Flex Pay Schedule Unlinks Future Event Instances
There's a known issue with Flex Pay schedules where certain edits to a published Flex Pay schedule will unlink all future event instances from the Event...
Thu, 9 Nov, 2023 at 2:28 PM
Understanding Terminal ID Formatting in Transaction Histories and Reporting
In ACME, Terminal IDs can be created and configured in Backoffice for use at the POS (see Creating Sales Terminal IDs for more information).  If, during...
Tue, 19 Dec, 2023 at 3:33 PM
POS: customer address data can be lost upon editing if using advanced search
We recently became aware of an issue where customer address data can be lost upon editing if the record was accessed using advanced search. If a user utiliz...
Tue, 23 Jan, 2024 at 4:13 PM