Known Issues

Additional member tickets not receiving a discount
Issue When editing an existing order with a member discount to add additional tickets and/or events, the discount will not always be applied. This is unexp...
Mon, 2 Aug, 2021 at 1:30 PM
Importing Members causes an "Importing customers ACME504 Gateway Time-out" error
Issue Sometimes when importing customer and membership files the importer shows an ACME504 Gateway timeout error message. Our team is investigating the cau...
Thu, 29 Jul, 2021 at 10:21 AM
Membership Status Not Updating as Expected
Issue In some cases, a Membership standing does not automatically change from "New" to "Active" or from "Active" to "Lap...
Thu, 29 Jul, 2021 at 3:04 PM
Refunding Donations
Issue: In some edge use cases, refunding a donation in ACME Sales may refund an irregular amount if a Membership sale occurred on the same order. Altern...
Thu, 30 Jan, 2020 at 1:58 PM
Unable to Save Changes When Editing a Membership Record
Issue In some cases after editing a Membership record in ACME Sales, a user may notice that the "Save Changes" button is disabled. Work-Around ...
Thu, 4 Mar, 2021 at 7:14 PM
How to Schedule Future Dates Using Indefinite Option
Description:  When creating a schedule for events, there is an option to select 'Indefinite'.  Event instances with an indefinite schedule automat...
Thu, 9 Jul, 2020 at 5:59 PM
One time schedule not creating event instance as expected
Issue: If you are having trouble publishing a one-time schedule, it may be due to a known bug. Occasionally, we have seen that creating a one time schedule...
Mon, 2 Mar, 2020 at 3:16 PM
Emails from ACME Going to Junk or Spam Folders
Issue:  Email providers may in some cases place ACME generated emails, including order confirmations and receipts, into a spam folder. This is because emai...
Mon, 5 Oct, 2020 at 2:35 PM
Refund Status Not Updating in Some Cases
Issue: When canceling an order from a cancelled event, the Refund staus on the order still shows "Not Refunded" Solution: This is a minor displa...
Thu, 19 Mar, 2020 at 7:54 PM
Events Hidden from View in Access Control
Issue:  When a Purchase Availability rule is programmed on an Event Template to stop sales x minutes before event starts, the associated event listing in A...
Fri, 17 Jul, 2020 at 4:46 PM